1. Commitment to Student Satisfaction
At BlackHatCommando Academy, we strive to deliver state-of-the-art cybersecurity education, real-world SOC simulations, and comprehensive instructor-led training. We recognize that circumstances may change, and we maintain a transparent, fair refund policy outlined below.
2. 7-Day Money-Back Guarantee (Self-Paced Courses)
Students enrolling in on-demand, self-paced video courses are eligible for a full refund within 7 calendar days of initial purchase, subject to the following fair-use conditions:
- The student has viewed less than 20% of the course video lectures.
- The student has not downloaded proprietary source code packages, full course offline assets, or completed graded final examinations.
- No certificate of completion has been generated or issued for the course.
3. Live Cohort & Instructor-Led Batches
For scheduled live bootcamps and cohort batches:
- Cancellation Before Batch Launch: Written cancellation submitted at least 48 hours prior to the scheduled batch kickoff date is eligible for a full refund (minus 5% gateway processing fee) or a 100% credit transfer to a subsequent cohort.
- After Batch Launch: Once the live batch commencement date has elapsed, refunds cannot be processed due to instructor reservations and limited cohort seat capacity. Students facing medical or technical emergencies may request a one-time cohort transfer to a future batch.
4. Non-Refundable Items & Services
The following categories are strictly non-refundable once provisioned:
- Dedicated cloud cyber lab compute hours, virtual machine provisioning, and VPN range subscriptions once allocated.
- Official examination attempts or third-party certification vouchers once generated or redeemed.
- Completed 1-on-1 private mentorship sessions with faculty or industry specialists.
- Reactivation administrative fees (₹1,500) or policy reinstatement penalties (₹3,000).
5. Refund Claim Procedure
To initiate an eligible refund claim:
- Submit an official refund request via email from your registered account address to: support@blackhatcommando.com.
- Include your full name, student ID, invoice or order transaction ID, and a brief explanation of the reason for cancellation.
- Our admissions and finance team will review the account usage logs and respond within 2 business days.
6. Payout & Processing Timeline
Approved refunds are disbursed via the original mode of payment (Razorpay, UPI, Credit/Debit card, or Net Banking). Banking processing typically completes within 5 to 7 business days depending on your financial institution.
7. Chargeback & Dispute Policy
We encourage students to contact our support desk directly to resolve any payment concerns. Filing an unauthorized or fraudulent chargeback dispute without contacting support first will result in immediate suspension of all academy account services pending investigation.